![]() ![]() In fact, 86% of buyers are willing to pay more for a great customer experience.Īnd according to a research from PWC, the more expensive the item, the more they are willing to pay.įor example, c ustomers are willing to pay a price premium of up to 13% (and as high as 18%) for luxury and indulgence services, simply by receiving a great customer experience.ĬX also influences on-the-spot purchasing, too - as 49% of buyers have made impulse purchases after receiving a more personalized experience.īut the most convincing reason why CX has become so important is this:Ĩ1% of organizations already cite CX as a competitive differentiator. So, where is this revenue growth coming from?Ī good customer experience leads to your customers spending more. Investing in CX initiatives has the potential to double your revenue. The Temkin Group found that companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience.įor SaaS companies in particular, they can expect to increase revenue by $1 billion. Truthfully, it’s no surprise that customer experience is the number one priority. We recently asked 1,920 business professionals to share their number one priority for the next 5 years.Ĭustomer experience (or CX) came in first - beating product and pricing for the third time in a row. Today, it’s all about providing the best customer experience. While that might have been true two-three years ago, it’s no longer the reason why customers choose to do business with a company. Popular office suite brands in the U.S.Every business claims that it’s in the quality of the product or service they deliver.Percentage increase of team productivity after adoption of Slack 2015.Market size of CRM on the cloud in China 2014-2019.Leading applications of SaaS for businesses in China 2018.Market size compound annual growth of CRM on the cloud in China 2015-2019.Office suite software: Global SaaS revenue 2009-2014.Office suites market share in Saudi Arabia 2018.Office suites market share in Taiwan 2018.Office suites market share in Hong Kong 2018.Office suites market share in China 2018, by software.Usage of office productivity suites in NA/UK 2017. ![]() Enterprise productivity software market value worldwide 2019-2025.Percentage range of reduced meetings after adoption of Slack 2015Īdvanced planning and scheduling (APS) software market value worldwide 2017-2028Īttitude toward ease of finding information after adoption of Slack 2015 Percentage range of reduced internal email after adoption of Slack 2015 Percentage increase of team productivity after adoption of Slack 2015 Market size of CRM on the cloud in China 2014-2019 Leading applications of SaaS for businesses in China 2018 Market size compound annual growth of CRM on the cloud in China 2015-2019 Office suite software: Global SaaS revenue 2009-2014 Office suites market share in Saudi Arabia 2018 Office suites market share in Taiwan 2018 Office suites market share in Hong Kong 2018 Office suites market share in China 2018, by software Usage of office productivity suites in NA/UK 2017 However, in China the market share is dominated by Office 365 with 57.22 percent and G Suite has a share of 42.74 percent.Įnterprise productivity software market value worldwide 2019-2025 In the United States for example, G Suite holds a market share of 59 percent and Office 365 with 40 percent. This trend is similar across most worldwide regions although there are exceptions. Worldwide market share of office suite technologies is split between Google’s G Suite and Microsoft’s Office 365, with G Suite controlling around 48 percent of the global market and Office 365 holding around 46 percent. The consumer and small business plans of Office 365 were renamed as Microsoft 365 on 21 April, 2020.Īn office suite is a collection of software applications (word processing, spreadsheets, database etc.) designed to be used for tasks within an organization. Office 365 applications include Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint and Microsoft Teams. ![]() Office 365 is the brand name used by Microsoft for a group of software applications providing productivity related services to its subscribers. Office 365 is used by over a million companies worldwide, with 145,844 customers in the United States alone using the office suite software. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |